Privacy and Cookies Policy

PRIVACY POLICY

We are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you.

Under General Data Protection Regulation (GDPR), you have the right to request all personal data that we store about you, to review, and if necessary to amend or erase.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We require limited personal data of a contact nature for core business purposes and obtain from you direct only what you tell us. In running and maintaining our Website we may collect the following data about you:
Information about your use of our site including details of your visits such as pages viewed. Such information includes traffic, location and other communication data but it is not personal data.
Information provided voluntarily by you when you request information or place an order. We only require the information needed for the purpose: name, organisation, contact details and address.
Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. Unless you have adjusted your browser setting so that it will refuse cookies our system will issue cookies when you use our website. Like many websites our server logs capture details of your operating system, browser software, IP address, URL, and the date and time of your visit, used for the purpose of security and measuring a site's traffic. We collect analytics tracking information to monitor and improve our website and services. These cookies are downloaded to and stored on your computer. Such information is statistical data and does not identify personal details. You can adjust the settings on your computer's browser to decline or delete any cookies you wish, and as often as you want to, but doing so might restrict your use of the website.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
We need to contact you, our customer, from time to time for business purposes, by email wherever possible.
To provide information to you that you request from us relating to our services.
To inform you of any changes to our services.
To provide offline backup for any Website or service that you ask us to enable for you, for any passwords required for functionality of these services, and data to enable reinstatement in the event of breakdown or loss.
To maintain and manage any Domain name you order or renew and that we need to process as registrar or agent for and to a Domain registry.
We may disclose personal or service data to our suppliers or subcontractors identified at point of order insofar as reasonably necessary in order to supply the products or services purchased.

Links to other sites - we cannot be held responsible for the protection and privacy of any information you may provide while on those sites.

When we publish Web pages on your behalf you should check them and if you discover that inadvertently there is personal information that you do not wish to remain published you must let us know immediately and we will remove it. You have a right to and can check any information that we hold about you by emailing, telephoning or writing. If you find any inaccuracies we will delete or correct it promptly.

Storing Your Personal Data
Our website is hosted on UK hosting servers provided by UK based hosting providers. They will have access to server logs and copies of services we engage them to provide. By providing your personal data to us, you agree to their storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically and sending such information is entirely at your own risk. If we ever detect a personal data breach we will attempt to inform you as quickly as possible using the contact details you have provided us.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
Where we are legally required by law to disclose your personal information.
We do not sell personal data.

We engage service providers to host and maintain the websites we produce for our customers. We will only provide these companies with the information they need to deliver the service we have engaged them for. We subcontract hosting services to ICUK and Tsohost, who are wholesale providers having UK data centres, and they make their own backups of services, provisions and tracking data that we may have set up, arranged or manage for you on their servers and they may keep such backups indefinitely.

Personal Data shall be processed by us as registrar in order to register, renew, transfer and manage .uk domain names on the technical platform and network of and on behalf of Nominet.

Personal Data shall be processed by us as registrar in order to register, renew, transfer and manage certain non .uk domain names on the technical platform and network of and on behalf of CSL Computer Service Langenbach GmbH.

Personal Data shall be processed by us as your agent in order to register, renew, transfer and manage .uk.com domain names on the technical platform and network of and on behalf of Centralnic.

Personal data that you submit for publication through our website or services may be available, via the Internet, around the world. This may be the case for domain name registration 'WHOIS' details - a publicly viewable register solely to allow users to obtain information about the existence and status of the domain name. We cannot prevent the use (or misuse) of such personal data by others.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

We will retain your personal information for as long as needed for the legitimate business purposes described.

If you place an order we normally keep records of the transaction for a minimum of 7 years for accounting and tax purposes and for longer if there are valid legal grounds for us to do so, for example if required by law.

Revised: May 24, 2018